Why choose RTH?

Professional drivers

At RTH Chauffeurs, professionalism means much more than simply driving a passenger from one location to another.

Our drivers represent the RTH brand throughout every journey. They are expected to provide a punctual, presentable and courteous service while making passengers feel comfortable, respected and looked after.

Punctual and prepared

Every journey is planned in advance using the information provided at the time of booking.

Before collection, we consider:

  • Pickup location
  • Required arrival time
  • Journey distance
  • Expected traffic conditions
  • Airport check-in times
  • Flight information
  • Passenger and luggage requirements
  • Additional stops
  • Venue access and road restrictions

Drivers aim to arrive before the agreed collection time, allowing the journey to begin calmly and without unnecessary rushing.

Licensed and authorised drivers

Journeys are undertaken by appropriately licensed drivers operating within the relevant private-hire and transport requirements.

RTH takes driver and vehicle compliance seriously. Where journeys are provided through approved transport partners, we expect the same professional standards from the driver and operator.

Professional presentation

RTH drivers are expected to maintain a smart and professional appearance.

Vehicles are checked before work and should be presented clean, tidy and ready for the passenger. Drivers also check that they have the correct journey information and understand any specific customer requirements.

 

Clear communication

Good communication is essential, particularly for airport collections, complex itineraries and group bookings.

Where appropriate, the driver or RTH team may contact the passenger to:

  • Confirm the collection arrangements
  • Introduce the allocated driver
  • Provide vehicle details
  • Agree an airport meeting point
  • Explain a venue collection point
  • Advise of unavoidable delays
  • Confirm changes to an itinerary
  • Coordinate multiple passengers

Passengers are also given a clear way to contact RTH if their plans change.

Knowledge beyond the local area

Although RTH is based in Hull and East Yorkshire, our work regularly takes passengers to airports, cities, hotels, businesses, events and venues across the UK.

Drivers use journey-planning and traffic information alongside their knowledge and experience to select an appropriate route.

For unfamiliar venues, airports or complex collections, arrangements are checked before the journey.

Discreet & Confidential

RTH regularly transports businesspeople, private clients, professional sportspeople, visitors and families.

Drivers understand the importance of passenger privacy. Conversations, destinations and journey arrangements are treated professionally and are not discussed unnecessarily.

Passengers are given the space to work, make calls, hold conversations or relax during the journey.

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Outstanding customer service

Our drivers are expected to be polite, approachable and respectful throughout the journey.

They can assist with:

  • Loading and unloading luggage
  • Helping passengers enter and leave the vehicle
  • Confirming stops and destinations
  • Adjusting the vehicle temperature where possible
  • Allowing suitable comfort stops on longer journeys
  • Supporting elderly passengers and families
  • Communicating with a nominated group organiser

Any accessibility or additional support requirements should be discussed when booking so that suitable arrangements can be considered.